Frequently Asked Questions
How will I receive my ebooks or audiobooks?
Digital goods (ebooks, audiobooks, digital audio) are delivered instantly in your checkout confirmation email, and as a backup, by an email from BookFunnel.
Please Note: These digital products will be shipped to the email address you used at checkout. Kindly check this email address as well as your Spam folder, or Promotions folder if you are using gmail, if you have not received the email/s within 3 minutes.
Using more than one email address? The digital products will be delivered to the email address you used at checkout.
For technical help with downloading your ebook or audiobook, email help@bookfunnel.com
What are the shipping times for print books and other physical products?
Our lovely readers are based around the world. So, to serve them better, we work with different printers, fulfilment and shipping partners. This means, shipping times vary depending upon your location and the items purchased.
Here’s a helpful guideline.
Estimated shipping times alongside choices of shipping methods are shown at checkout.
Average shipping times
USA: 2 to 4 weeks
UK: 2 to 4 weeks
Europe: 2 to 4 weeks
Other: 4 to 6 weeks
Please note: These are average shipping times. We rely on various shipping and fulfilment companies for your orders and have no control over their operations. Typically, longer delivery periods during festive times and occasional delays are to be expected.
If your order has been unusually delayed, please reach us on our support(@)channelinghigherwisdom(.)com and we will be happy to help.
What is ‘My BookFunnel Library’ and how do I access it?
Your library will contain all ebooks you have purchased from BookFunnel from any and all authors.
To access it, log into BookFunnel with the email you used to purchase/download your books. Your library link is:
https://My.BookFunnel.com.
My BookFunnel download codes have expired, how do I access my books?
Upon purchasing an Ebook/Audiobook, BookFunnel sends you the codes and you have 14 days before they expire. However, you have the books forever, don't worry. You can either:
1. Reach out to BookFunnel at help@bookfunnel.com to request new codes
2. You can go to www.bookfunnel.com/help and use your email as your login. There you will find all the books you have purchased under that email.
Which devices can I read my Ebook on?
Your Ebooks can be read on: Kindle Fire tablets after 2015, Nook tablets after 2014, Kobo eReaders apart from Kobo Aura, Apple devices:
Apple Books, iTunes, iPads, iPhones using a minimum of iOS 10+ (2016) (but most were upgraded to iOS 10 after 2012); Android Tablets and Phones after Android 5.1(2013); your computer using Chrome or Firefox browser.
You cannot download your ebooks to the BookFunnel app or read on the browser from the following:
Any E-Ink devices, including Kindle Paperwhite, Touch, Voyage, Oasis, NOOK Glowlight, Kobo Aura.
Internet Explorer browser
Kindle Fire 1st Gen (2011)
NOOK Color (2010), NOOK Tablet (2011), NOOK HD (2012)
SOLUTION: If you have one of these, simply install Chrome or Firefox on your computer.
How do I listen to my audiobook?
You can listen to your audiobook in the BookFunnel app, or by streaming in the BookFunnel cloud player, or with DRM-free MP3 downloads!
The BookFunnel App is built specifically for audiobooks.
The BookFunnel App is supported on devices running at least Android 5.1, iOS 11, and Amazon Fire Tablet 5th Generation.
OR
You can listen to the MP3 files on your computer or on any MP3 playing device.
OR
You can simply stream to your browser!
BookFunnel Help Page for ebooks and audiobooks
Find help here https://getbookfunnel.com/
What payment methods do you accept?
You can use AMEX, Apple Pay, MasterCard and Visa cards.
What happens when I purchase a book/product as a preorder?
When making a purchase of a preorder item, you will be charged immediately at checkout. The Ebook will automatically be delivered on the book release date by an email from BookFunnel. If the email hasn’t arrived on the release date, please check your Spam folder, or if you are using Gmail, also check your Promotions folder. As always, the book will be delivered to the email address you used at checkout.
Why are all your books so short?
Great question! I believe, if word count determined the quality of a book, dictionaries would top bestsellers list every week :)
I’m sure you’ve encountered a 300,000 word brick of a book that puts you to sleep in 6 minutes. I’m also certain that you’ve read something short, even a movie dialogue perhaps, that has stayed with you forever. (I’ll post 2 of my favourites at the end of this answer, so stay tuned 🙂
I publish shorter works because in today’s diminishing attention span world, shorter books are simply more accessible. You may never need a dictionary while reading my books. Some people don’t like that and it’s okay. Short is my thing. I love spectacular knockouts in 7 rounds rather than stretching them out to round 17, that’s just me.
That does not mean I’m cutting corners. In fact, more often than not, I take longer, way longer to write shorter fiction than a lot of my author friends and acquaintances. You can rarely create the impact you can with fewer words than you can with more. Fewer words trust and honour the reader’s intelligence to fill in the gaps and complete the story in their own heads.
I’m nowhere near as good as the examples coming up, but I do make the effort. Here’s a masterclass in writing short:
Example #1 comes from the movie ‘Nothing but the Truth’.
A man can live a good life, be honourable, give to charity, but in the end, the number of people who come to his funeral is generally dependent on the weather.
Example #2 is the famous 6 word story often attributed to Ernest Hemingway.
For sale, baby shoes, never worn.
The last inspired me to write a bunch of 3,6 and 9 word stories as well. They are nowhere near as good, but if you would like to read them, just write to me at sameer(at)channelinghigherwisdom(.)com and I’ll send them to you.
Why has my order has not reached me yet?
We are sorry to hear that.
Digital Products:
Please note that digital products will be shipped to the email address you used at checkout. Kindly check this email address as well as your Spam folder, or Promotions folder if you are using gmail, if you have not received the email/s within 3 minutes of completing your order.
Using more than one email address? The digital products will be delivered to the email address you used at checkout.
For technical help with downloading your ebook or audiobook, email help@bookfunnel.com
Print Books and Physical Products:
Kindly check your email for shipping updates and tracking information in case of physical products. We will notify you as soon as your order is shipped. We always try to get your products to you as fast as we can, these are the typical shipping times we follow.
Average shipping times
USA: 2 to 4 weeks
UK: 2 to 4 weeks
Europe: 2 to 4 weeks
Other: 4 to 6 weeks
We understand that these timelines are longer than most big retailers offer, but they can offer them precisely because they are big multi-billion dollar businesses. We are small, we do our best and your business means the world to us.
If your order has been unusually delayed, please reach us on our support(@)channelinghigherwisdom(.)com and we will be happy to help.
Need help with something else? We'd love to hear from you!
CONTACT US
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REACH US DIRECT
Use the Contact Form above for any questions or comments.
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HELP & SUPPORT
For any general enquiries email us on support(@)channelinghigherwisdom(.)com
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BUSINESS ENQUIRIES
For business enquiries or to book the author for speaking engagements/appearances, email us on sameer(@)channelinghigherwisdom(.)com